Returns & Refund Policy
At Sunrise Mart Brooklyn, we strive to provide the highest quality Japanese groceries and fresh goods. Due to the perishable nature of our products, returns are generally accepted within 7 days for non-perishable items with a valid receipt.
Verify Eligibility
Ensure the item is unopened, in its original packaging, and within 7 days of the purchase date. Perishable goods like produce and seafood are final sale unless damaged.
Visit Our Store
Bring the item along with your original physical or digital receipt to our Brooklyn location during regular business hours.
Staff Inspection
Present your item to a store associate at the customer service desk for a quick quality inspection to confirm the condition of the product.
Receive Refund
Once approved, we will process your refund immediately to your original payment method or provide store credit based on your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing